Policies

All Polyethylene liners are shipped FREIGHT FREE in the continental United States. For orders to Hawaii and Alaska please call for freight quotes. Someone must be present to inspect and accept delivery when delivered by commercial trucking lines.
 
With EPDM liners, Geotextile and Pond Kits, shipping cost is not included in the price. Small liners (up to 150 lbs.) are shipped by UPS. Large liners are shipped directly from the manufacturer. Your freight cost will be actual freight charges plus $10.00 via common carrier (Yellow Freight, Conway, etc.). The shipping usually costs from $65 to $200. If possible, have this shipped to a business address. With UPS, it is cheaper to ship to a business than it is to a residence. For larger liners that come by common carrier, you may want (or need) a forklift to get the liner off of the truck. Consider the weight of the liner in your plans. Delivery time is 5-12 working days. Someone must be there to accept delivery. Please inspect your liner before signing the freight bill. Most common carriers will not help with unloading. You will need to supply manpower/equipment to unload these rolls. EPDM liner rolls are usually 8 to 10 feet long, 16 to 24 inches in diameter and can weigh 150 to 750 pounds or more.

Please note that Everliner only ships to the USA, US Virgin Islands, Puerto Rico, and Canada. We are happy to work with freight forwarders for our international customers.

Our standard shipping is via UPS Ground Service for packages over 2 pounds. Smaller orders are shipped by Priority Mail to your Bill-To address. See the chart below for our standard retail shipping rates. We can also ship UPS Next Day, 2nd Day, or 3 Day Service. These orders will be charged actual freight plus a $2.00 per box handling charge.
Please call for expedited shipping rates.

Our standard shipping method for small shipments that weigh under 2 pounds is Priority Mail. These orders are charged $8.00 for all states.   Delivery time is 3 days or less. Very small orders of 0.4 lbs or less may be sent by First Class.

Priority Mail is generally the lowest cost method to ship to Alaska, Hawaii, Puerto Rico, and the Virgin Islands. You may also request Priority Mail to other destinations (on the Order Note in the shopping cart), but it will generally be more than the standard shipping rate. Priority Mail orders that weigh above 2 pounds will be charged the actual postal charges + $2.00 handling per box. Please call for rates.

Some items are marked as shipping "plus freight". These are generally heavier items that are costly to ship. For these items, the actual freight cost will be added to the shipping for the order.

Please open and inspect your order immediately upon receipt. If your order was damaged in shipment, please save the box and all packing material and call us as soon as possible at 800-522-3747. We will assist you in filing a claim and replacing your damaged product.

For Claims under Manufacturer's Warranty, call us and we will ship a replacement on an open invoice. All returns must have an RMA number displayed on the outside of the packaging. As long as you return the defective product within 45 days your credit card will not be charged. If we do not receive the part back then, after 45 days, we will charge your credit card for the new product that was sent out.

Products returned for other reasons will be charged a 10% restocking fee if returned within 30 days of purchase. After 30 days a 20% restocking fee will be applied and after one year parts are not returnable. Custom made items are not returnable. Special orders of non-catalog items will be handled on an individual basis but are usually non-returnable. You are responsible for freight back to us. You must call us at 800-522-3747 for an RMA number before returning a product.

Everliner, Inc. has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: Everliner.com. Any changes or updates to our privacy practices will be updated through our website.

No SPAMMING! No selling Mailing List

We do not sell our mailing list and do not send out spam emails. We do email you a copy of the invoice when you order on-line and we may send you UPS tracking information on your order after it ships. In the future we plan to offer a periodic email newsletter that we will offer you the opportunity to subscribe to. In our store we offer a secure ordering facility and do not store credit card numbers on-line. The credit card numbers are kept in our in-house mail order management system for your convenience when placing repeat orders.

We use IP addresses, browser type, time of day, to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to individually identifiable information.

Our site uses a catalog request form for customers to request that a catalog be sent to them. The information collected is the contact information necessary to mail a catalog to the customer. We will also use this information to mail catalogs to the customer in subsequent years. This contact information is not sold or offered to any third parties.

We collect a customer's contact information (like their email address), and financial information (like their account or credit card numbers) during checkout from our store for the purpose of processing their order. The customer's contact information is used to get in touch with them when necessary, i.e., in the event there is a problem processing an order. The customer contact information is used to send out a current catalog and to send catalogs in subsequent years. Financial information that is collected is used to bill the user for products and services. The customer ID numbers are assigned to Web site visitors to verify the user's identity. A separate customer number will be assigned by our in-house mail order program for use as account numbers in our record system.

This site contains links to other sites. Everliner.com is not responsible for the privacy practices or the content of such Web sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Everliner.com is the sole collector of information on our web site, and the information collected is not shared with any 3rd parties.

We may use navigational data about where individuals come from to evaluate the effectiveness of our advertising and web presence, however, this information is not collected at an individually identifiable level and we do not disclose this information to third parties.

We may use cookies with individual identifiers to support site personalization, or eCommerce features (like your shopping cart.) The cookies that are used in our on-line store are set to expire after 24 hours to allow you to return to a partially filled shopping cart during that time period.

This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Firefox, Netscape Navigator or Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’. To learn more about SSL, follow this link http://www.rsasecurity.com/standards/ssl/basics.html.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Finally, the servers that we store personally identifiable information on are kept on our local network and are not accesible from the Internet.

If you have any questions about the security at our web site, please send an e-mail to deverliner@everliner.com

If you do not wish to receive further mailings or other contacts from us, you can request that in any of the following ways

1. You can send email to: everliner@everliner.com
2. You can send mail to the following postal address:
   Everliner, Inc.
   190 Sanhedrin Circle
   Willits, CA 95490
3. You can call the following telephone number: 1-800-522-3747

This site gives users the following options for changing and modifying information previously provided.

1. web site: Update/Modify Account Information
2. email: dripwrks@pacific.net
3. send mail to the following postal address:
   Everliner, Inc.
   190 Sanhedrin Circle
   Willits, CA 95490
4. You can call the following telephone number: 1-800-522-3747

Everliner.com does not knowingly collect or solicit Personally Identifiable Information from or about children under 13 except as permitted by law. If we discover we have received any information from a child under 13 in violation of this policy, we will delete that information immediately. If you believe Everliner.com has any information from or about anyone under 13, please contact us at the address listed below.

If we decide to change our privacy policy, we will post those changes on this privacy policy page so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of this web page. We will use information in accordance with the privacy policy under which the information was collected.

This policy and the use of this Site are governed by California law. If a dispute arises under this Policy we agree to first try to resolve it with the help of a mutually agreed-upon mediator in the following location: Willits, California. Any costs and fees other than attorney fees associated with the mediation will be shared equally by each of us.
If it proves impossible to arrive at a mutually satisfactory solution through mediation, we agree to submit the dispute to binding arbitration at the following location: Willits, California, under the rules of the American Arbitration Association. Judgment upon the award rendered by the arbitration may be entered in any court with jurisdiction to do so.
Everliner.com is controlled, operated and administered entirely within California. This statement and the policies outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any party.

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact

Everliner, Inc.
190 Sanhedrin Circle
Willits, CA 95490

everliner@everliner.com

Aggregate: Information considered as a whole or in groups. Compiled information that does not disclose individual identity.

Cookie: A collection of data that gets entered into the memory of Web browsers by some Web sites. This data contains the domain, path, lifetime, and values of variables that are set by the Web site. Cookies may be "permanently" or temporarily stored as small text files on your computer's hard drive.

Disclosure: The release of information to unaffiliated third parties. Disclosure does not include release to those agents and vendors who are covered by appropriate non-disclosure and confidentiality agreements or release of information for the purpose of complying with valid legal process, to protect the rights or property of Everliner, or for emergencies. If you initiate contact with a third party with regard to us, we may disclose your communication with us or other relevant information to that same third party.

Individually Identifiable Information: Any information which can be used to identify a specific individual.